Zendesk vs Zammad
Side-by-side feature comparison and pricing breakdown.
Email Ticketing
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Multichannel Support Both handle email, phone, chat, and social
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Knowledge Base
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SLA Management
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Advanced Analytics Zendesk has more sophisticated reporting
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Third-Party Integrations Zendesk has 1,000+ marketplace apps
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Full-Text Search Zammad uses Elasticsearch for powerful cross-ticket search
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Self-Hosting
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Pricing
$19/mo
Free Open Source
Save 100% — Save ~$13/agent/mo ($6 hosted Zammad vs $19 Zendesk Support Team)
Verdict
Zammad delivers 90% of Zendesk's helpdesk functionality at a fraction of the cost. Zendesk's advantage lies in its massive integration ecosystem and advanced analytics, but most mid-size teams won't miss them.
Best for: Mid-size support teams who need multichannel ticketing without Zendesk's complexity or cost
Last updated: 2026-03-01