FreeScout

Lightweight open-source helpdesk and shared mailbox inspired by Help Scout

Open Source

Core platform is free. Some advanced modules (knowledge base, live chat) are paid.

open-source helpdesk shared-inbox lightweight self-hosted

About FreeScout

FreeScout is a super lightweight, free, open-source helpdesk and shared inbox built on Laravel. It has no limits on users, tickets, or mailboxes. The 10MB distribution can run on basic shared hosting with no minimum CPU/RAM requirements. Supports 25+ languages, WhatsApp/Facebook/Telegram integration, and includes a knowledge base and live chat via modules.

Highlights

  • ✓ Ultra-lightweight at just 10MB — runs on shared hosting
  • ✓ No limits on users, tickets, or mailboxes
  • ✓ 25+ languages supported out of the box

Limitations

  • ✗ Some features like live chat and knowledge base require paid modules
  • ✗ No built-in AI or chatbot capabilities in the free version
  • ✗ Smaller development team than commercial helpdesk solutions

Replaces

Intercom $39/seat/mo Essential
View alternatives →
Freshdesk Free up to 10 agents
View alternatives →

Detailed Comparisons

Intercom vs FreeScout → Freshdesk vs FreeScout →

Free

Core platform is free. Some advanced modules (knowledge base, live chat) are paid.

Visit FreeScout →

Last updated: 2026-03-01