osTicket

Open-source edition is free. Cloud-hosted plans start at $12/agent/month.

About osTicket

osTicket is a popular open-source support ticket system that integrates inquiries from email, phone, and web forms into a multi-user web interface. Features include automatic ticket routing, a customer portal, email-to-ticket conversion, customizable workflows, and reporting dashboards. The open-source edition is completely free, with optional cloud hosting starting at $12/agent/month.

Highlights

• ✓ One of the most widely deployed open-source ticketing systems
• ✓ Automatic ticket routing to departments and staff
• ✓ Interactive dashboards and customizable reports

Limitations

• ✗ Interface feels dated compared to modern helpdesk tools
• ✗ Limited real-time chat capabilities
• ✗ Fewer automation features than Freshdesk out of the box

Replaces

Detailed Comparisons